Returns & Exchanges
At Dossier EU, we want you to find your perfect scent; if you are not completely satisfied, you can return your order within 30 days for a full refund. All returned bottles are donated to charity, ensuring zero waste while you explore our luxury fragrances.
Initiate Your Return
Visit our online returns portal and enter your order number and postal code to start the process.
Pack Your Items
Securely place the fragrance bottle in its original packaging to ensure it remains protected during transit.
Ship It Back
Download and print your prepaid shipping label, attach it to your package, and drop it off at the nearest authorized carrier location.
Receive Your Refund
Once your return is scanned by the carrier, we will process your refund back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing